форма ds-260/ ошибки

Здравствуйте! Я отправила письмо state.gov с просьбой разблокировать форму для корректировки, пришел авто ответ, а спустя неделю вот такой (форма по прежнему заблокирована)

Your answers on the DS-260 application should be as accurate as possible in order to minimize the potential for confusion and delay in your case. Once submitted, a DS-260 cannot be deleted or removed. If there is an error in your DS-260 application form or if you need to make changes, the Kentucky Consular Center (KCC) can unlock the form for you so that you can make any changes required. If you would like us to unlock one or more forms in your case, please reply to this address, including your case number, date of birth (MMDDYYYY) and the names of the applicants whose forms you would like us to unlock.

Once unlocked, if you would like for KCC to process your application, you must resubmit it. A DS-260 will not continue processing unless it is re-submitted. Unlocking an application is the only way to make changes, or to prevent a form from being processed.

When inquiring about the status of your case, you must provide the Principal Applicant’s full name, complete case number, and date of birth in the following format (MMDDYYYY) as entered on the original entry. Please remember that the Kentucky Consular Center is a document processing facility, and cannot advise you on whether or not you will qualify for a visa. Only a consular officer can make that decision.

Стоит ли повторно им написать?

Указывали в письме фамилию, имя, case number и дату рождения?

да, все указала…

Нам тоже приходил такой ответ на просьбу о разблокировке…
я просто написала повторное письмо, вот такое:

[i]Principal Applicant Name: Фамилия, Имя Отчество

United States Department of State

Kentucky Consular Center

3505 North Highway 25W

Williamsburg, KY 40769

U.S.A.

Dear …,

Thank you for your advice.

Please, we would like the Kentucky Consular Center(KCC) to unlock our DS-260 application forms. We can make the appropriate changes to our names to match our new spelling in the new passports. Need to unlock the application forms of the case number 2015EU00031ХХХ for ИмяОтчествоФамилия (birthday 00.00.1900) and ИмяОтчествоФамилия (birthday 00.00.1900).
[/i]

После этого прислали уже письмо что разблокировали…
Напишите повторно, думаю, что хуже уж точно не будет…)))

Спасибо) сейчас напишу)))